Couriers Please Parcel Protect Warranty is available to all customers to ensure that in the unforeseen circumstance that an item is damaged or lost in transit, Couriers Please can reimburse you for the repair or replacement net value of the item affected. The Parcel Protect Warranty summarised below is subject to the Couriers Please Parcel Protect conditions and is offered in line with Transdirect’s standard terms and conditions of contract.

An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows Couriers Please to leave your package without obtaining a signature.

Please note: When you have selected the ATL option, if the tracking or Proof of Delivery (POD) shows your item has been delivered, your package is no longer covered for LOSS by the Parcel Protect Warranty.

There is NO added cost for this Parcel Protect Warranty.

This Parcel Protect Warranty is available on a wide range of items carried by Transdirect. Unfortunately, however, it is not available for the following types of goods:

• Currency of all descriptions, Deeds, securities, treasury notes, stamps, duty stamps, tickets and the like;
• Computers, Handheld Electronic Goods, Mobile phones or any electrical components of these or similar;
• Designs and patterns, plans, manuscripts and all other documents;
• Bloodstock, animals, exotic birds and pets
• Motor vehicles Including but not limited to motor bikes/trikes/quad bikes & other Road/off-road vehicles, aircraft, helicopters, missiles and similar goods;
• Commercial bulk dangerous goods
• Items with existing damage or in poor condition
• Personal effects Including but not limited to clothing, footwear, toiletries, electronic devices, and travel items such as suitcases and backpacks;
• Furniture (indoors/outdoors) including but not limited to tables, chairs, lounge suits, mattresses, antiques, picture & photo frames, prints, paintings and other works of art
• Explosives
• Live plants and trees
• Second-hand goods with existing damage or in poor condition;
• Temperature-controlled or Perishable Goods, including but not limited to the following; Refrigerated goods, frozen or chilled meat, seafood or foodstuffs
• Glass objects and items containing glass, including but not limited to mirrors
• China, crockery, marble, quartz, Caesar stone and other stone or imitation stone products, pottery, ceramic, porcelain, bathroom vanity units and toilet suites
• Household goods removals
• Precious metals and stones, money, bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange or any document that represents money, jewellery, USB Stick Securities
• Arms and ammunition.
• Waterborne vessels, jet skis, boats or similar (whether trailed or not).
• Hazardous Goods
• Dangerous Goods
• Vaccines or other similar medical or pharmaceutical cargo
• Tobacco products, Bottled Spirits,

This Parcel Protect Warranty does not cover:

• the first $100 of any claim,
• loss or damage caused by delay,
• loss or damage caused by your misconduct, or intentionally caused by you or any person acting with your expressed or implied consent,
• loss or damage caused by ordinary wear and tear,
• loss or damage caused by the nature of the property (e.g. metal rusting),
• loss or damage caused by moths, insects, rats or other vermin,
• loss of use of your property or any other form of consequential loss,
• reduction in value of the insured property due to repairs,
• loss or damage caused by legal seizure of your property,
• loss or damage existing prior to this insurance being taken out,
• loss or damage arising out of nuclear or atomic contamination,
• loss or damage to property already unpacked at the specified destination address,
• electrical and/or mechanical and/or electronic failure unless it is caused by visible external physical damage to the item,
• loss or damage caused by mould or mildew due to climatic or atmospheric conditions or extremes in temperature.

For the Parcel Protect Warranty to apply, all goods must be packed at or above the standard set by the original manufacturers for this type of transit. Any damage or loss caused by insufficient packaging will not be covered.

If a consignment is received damaged, but the damage is not apparent at the time of delivery, then the client has strictly 7 business days to report such damage, and it will be deemed to have occurred during the period of transit. Absolutely no consideration whatsoever will be given to damaged items where damage is notified and or discovered 7 business days after delivery.

Regarding claims for lost or missing goods, the client has 7 business days to report the goods have been lost or missing from the anticipated time of arrival. Absolutely no consideration whatsoever will be given to missing items where loss is not notified within 7 business days from the anticipated time of arrival. Any claim shall be waived, if all information requested by Transdirect in relation to the claim is not provided in writing within 21 days of the request being made. Incidents must be submitted via email to warranty@transdirect.com.au to meet the above timeframes.

If an item is delivered to a Parcelpoint / Hubbed / Collection location and is received damaged, but damage is not apparent at the time of delivery, then the client has strictly 7 business days to report such damage after the item was delivered to the Parcelpoint / Hubbed / Collection location, and it will be deemed to have occurred during the period of transit. Absolutely no consideration whatsoever will be given to damaged items where damage is not notified within 7 business days after delivery was made to the Parcelpoint / Hubbed / Collection location.

Regarding claims for lost or missing goods, the client has 7 business days to report the goods have been lost or missing from the anticipated time of arrival. Absolutely no consideration whatsoever will be given to missing items where loss is not notified within 7 business days from the anticipated time of arrival. Any claim shall be waived, if all information requested by Transdirect in relation to the claim is not provided in writing within 21 days of the request being made. Incidents must be submitted via email to warranty@transdirect.com.au to meet the above timeframes.

The complementary Parcel Protect Warranty does not cover the first $100 of your losses.

Liability is limited to a maximum of AUD$1,000.00 per consignment. Parcel Protect Warranty only covers items up to a limit of 25kg.

Once an incident is notified, Transdirect will conduct a full investigation of the circumstances presented to us. An incident is defined as a “single event which gives rise to a claim which may or may not involve more than one consignment.” If we pay damages under this clause for the replacement of the Goods we may retain or recover the damaged Goods. We will only pay damages under this clause for lost goods or direct loss or damage to the goods. We will not pay any indirect or consequential loss or increased cost of work or materials or damage including loss of profits, business or anticipated savings or any other economic loss even if we know they are possible or otherwise foreseeable. The final payable amount is calculated based on the cost of the goods and:

a) If the Customer is an Australian registered business making a warranty claim, then it must provide its ABN number and the Company will settle its claim exclusive of GST given that a GST registered business entity can claim an input tax concession as part of its normal GST administration.

b) If the Customer is an individual or non-GST registered entity making a warranty claim, then the Company will settle the claim inclusive of GST given that these parties cannot claim an input tax concession.

The Couriers Please Parcel Protect Warranty is offered in line with Transdirect ’s standard terms and conditions of contract

Upon negotiation with the Customer in writing, the Company may agree to greater responsibility and liability than set out in this Couriers Please Parcel Protect Warranty document upon payment of additional charges by the Customer as required. Applicable rates for greater responsibility and liability are subject of discussion and negotiation between the parties. If you wish to negotiate a greater level of liability with the company please email warranty@transdirect.com.au